Lemon Blossom Terms & Conditions

Our Service Statement

We strive to provide prompt, reliable and friendly service. We promise to provide the best products possible that fit the Lemon Blossom brand: Trusted, Safe and Practical, at the best market prices - let us know if you find the same product for less and we will do our best to match or even better that price.

We are constantly looking for products that will enhance your life as a parent and endeavor to make your online baby shopping experience simple and convenient. We understand online shopping is different to shopping in person, that’s why we will happily work with you under the terms of our 30 day Money Back Refund policy and our 60 day Gift Exchange policy to make it a satisfying shopping experience.*

We will always dispatch next working day. If you do have an order with some urgency, please call us and we will accommodate you as best as we can. We will notify you as soon as possible if there are any problems or delays in delivery. We will answer / return all e-mails / telephone calls as soon as possible on the same day or the next working day. We encourage your feedback and will respond promptly.

Please join our email list to get all our updates on new products and special sales.

*See our Returns & Exchanges page for 30 day Money Back Refund policy and our 60 day Gift Exchange policy details.

Important: Order Confirmation Email / Invoice.

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

Please check your order email thoroughly. If there are any errors or changes please email us immediately. Please note that changes cannot be made once your order has been shipped.  Goods will be shipped with delivery documentation only, pricing and billing details will not be included.


Lemon Blossom cannot be held responsible for incorrect or incomplete delivery addresses. If you are shipping to a Business, please include the Business name and floor if applicable. PO Box will not be accepted as a delivery address.

If you do not receive an Order Confirmation Email you may have entered an incorrect email address.

Please email us and we will correct the email address and send you a copy of your order and your order number.

Order Cancellations

All order cancellations must be emailed. Your order is considered current unless cancelled in writing (via email) by either the customer or Lemon Blossom. Orders cannot be cancelled after they have been shipped.

Product Availability

Lemon Blossom product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible.

Pricing

All prices are listed in Australian Dollars and include 10% GST. Lemon Blossom reserves the right to change prices without notice. Orders that are shipped outside of Australia are GST exempt.

Cost of Shipping

Please see our Postage & Handling page for a full explanation of shipping costs and other information.

Refusal to supply services or products

Lemon Blossom reserves the right to cancel an order or an item from an order if we are unable to supply that item due to it being discontinued for any reason, or if that item has incurred a price increase that was unknown to us at the time of advertising. We may also refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that Lemon Blossom believes violates any of the afore-mentioned terms and conditions.

Lemon Blossom Privacy Policy & Security

Lemon Blossom is committed to keeping your personal data confidential and secure. We do not sell, rent or loan your personal information to others. However, we do use your personal data to process your order and to provide you with a more personalised service.

Please also note that credit card information is not stored on our site.

If you have questions or concerns regarding this statement, you should first contact info@lemonblossom.com.au

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.              

Collection of Information

In order to use the Lemon Blossom website, we may require information from you in order to

provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Lemon Blossom is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Lemon Blossom customers is required in order to provide you with our

products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@lemonblossom.com.au .

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may update, delete or deactivate it by emailing us at info@lemonblossom.com.au.

Lemon Blossom Security Policy

Lemon Blossom uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

- Payments are fully automated with an immediate response.

- Your complete credit card number cannot be viewed by Lemon Blossom or any outside party.

- All transactions are performed under 128 Bit SSL Certificate.

- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

- eWAY is an authorised third party processor for all the major Australian banks.

- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Lemon Blossom.

For more information about eWay and online credit card payments, please visit www.eWay.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

Email Address